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Customer Center

Privacy Policy

KSC Customer Center. We read customers ahead.

Collection and use of personal information

This site “prohibits tracking of personal information to ensure privacy and confidentiality of communication” as guaranteed by our constitution. We practice Privacy Policy as described below to prevent breach of privacy and protect personal information of our members from certain immoral persons and to provide adequate services for our members.


Privacy Policy is prone to change as relevant laws and regulations are revised by the government. Our “Privacy Policy” is always available to you at all times and we recommend that you read through our policy at your own leisure.



I. Policy

All personal information handled by KSC is collected, retained and processed in accordance with relevant laws and regulations and at the consent of the subject of information. The Act on Protection of Personal Information by Public Offices provides general guidelines on handling personal information and KSC shall collect, retain and process the information according to the laws and regulations and use them for legitimate public works and to protect the interest of our members.


KSC respect our members’ right, as stipulated in relevant laws and regulations, to request for viewing and revising respective personal information retained by us and you are free to demand an administrative trial with regard to violation of such rights and interests. Our Privacy Policy is comprised in two parts: [Protection of Personal Information of Website Users] and [Protection of Personal Information Processed by Computers].



II. Protection of Personal Information of Website Users


First is our Privacy Policy on the use of our website. On the basis of the Act on Protection of Personal Information by Public Offices and Basic Guidelines for Protection of Personal Information for Public Offices, our websites are operated and administered as described below, unless otherwise stated:


1. Automatically collected and saved personal information

When using our website, the following information is collected and saved automatically:

  • Your internet server domain and website URL prior to visiting our website
  • Your browser information

The information collected will be utilized for statistical analysis and better communication between users and the website to provide higher services for our users. However, keep in mind that your information may be submitted to government by law.


2. Collection of Information through Email and Web Document Format

Users are able to communicate through mail, phone or online comments. With respect to your options, here are some notes:

  • Your online comments made on our website can be viewed by others.
  • By law, your comments can be shared with concerned persons as data for enforcement of relevant laws and policy development.

Also, your information can be provided to other government departments.

We exert our utmost administrative and technical efforts in security, but do avoid entering sensitive information in case of accident.


3. Period of holding and using personal information

After the purpose of collection and use of personal information is fulfilled, relevant information shall in principle be destroyed immediately. Provided that, in case preservation of such information is required according to stipulations at related laws and regulations, the company preserves the member information as follows, during a certain period designated at related laws and regulations,

  • - Item to be preserved: settlement record
  • - Ground for preservation: record on contracting or withdrawal of application etc.
  • - Preservation period: 3 years
  • - Record on contracting or withdrawal of application etc.: 5 years (Act on Consumer Protection in Electronic Commerce etc.)
  • - Record on payment settlement and supply of goods etc.: 5 years (Act on Consumer Protection in Electronic Commerce etc.)
  • - Record on processing of customer complaint or dispute: 3 years (Act on Consumer Protection in Electronic Commerce etc.)

4. Website Security Measures

KSC currently runs and operates a number of programs to monitor the network traffic and detect illegal tempering of information.


5. Linked Sites

If you click on a link or banner from our website to go to another one, keep in mind that our Privacy Policy no longer applies and you must check the privacy policy of the website you are currently on.


6. Acquisition of Other Person’s Information on Our Website

It is prohibited to obtain personal information, such as email address, from the websites run by KSC. Anyone who viewed or was provided with such personal information of illegitimate source shall be punishable as stipulated in article 23 of the Act on Protection of Personal Information by Public Offices..


7. Right of user and legal representative and the method for exercise thereof

- Any user shall be entitled to refer to or amend the registered personal information of oneself, and to demand withdrawal of subscription, at any time.

- For reference to or amendment of personal information by user, user may click ‘personal information change'(or 'member information correction' etc.), or "member withdrawal" for subscription termination (withdrawal of consent), to review, correct or withdraw directly, through verification procedure on identification.

- Or any customer may contact the personal information management officer in writing, phone or email. The company will immediately respond.

- In case you requested for correction of erroneous personal information, the company shall neither use nor provide relevant personal information until relevant correction is completed. Also, in case such erroneous personal information has been provided to a third party already, the company shall immediately notify the result of correction treatment to such third party, so that such third party may implement correction.

- The company processes any personal information withdrawn or deleted under user, according to the stipulations at the "the period of holding and using personal information collected by the company" and shall not review or use for any purpose other than contemplated.


8. Matters related to installation, operation of automatic collection device for personal information and refusal on such device

The company operates ‘cookie' etc. that stores and searches your information at any time. Cookie means a very small text file that the server used for website operation sends to your browser, which is stored in your computer hard disk.

The company uses cookie for the following purposes.

- Purpose of using cookie etc.

Providing target marketing and providing personal customized service by analysis on access frequency or time zone by members and non-members, comprehension on user’s preference and area of interest, and tracing track, finding out the degree of participation in various events and the number of visits.

You have the option to authorize any installation of cookie. Accordingly, you may set the option on your web browser, to permit all cookies, or to perform verification every time any cookie is stored, or to refuse on installation of any cookie.

- The method to refuse on installation of any cookie

As the method to refuse on installation of any cookie, you may select an option at the web browser used by member, to permit all cookies, or to perform verification every time any cookie is stored, or to refuse on installation of any cookie.

Example of set up (in case of internet explorer): tool at the upper side of web browser > internet option > personal information Provided that, in case you refuse to installation of cookie, difficulties may occur to us in providing our service.


9. Reporting Breach of Personal Information

If you find breach of personal information where it can be used to harm the rights and interests of the subject of information, please contact us.

  • Phone no.: 15668800
  • Address: (28211) 2931, Jungsamri, Hyeondomyeon, Cheongwongun, Chungbuk


III. Protection of Personal Information Processed by Computers


1. Collection and retention of personal information

In order to provide optimized and customized services, KSC collect the following information:

  • Name, ID/PW, DOB: Member identification for services
  • Email address, consent to mails, phone no.: Deliver / receive messages, complaint and/or information (e.g. new service, product or event)
  • Address, phone no.: Correct delivery information for gifts and other products
  • Security questions and their answers: For promptly reissuing password
  • Other optional information: For providing customized services

We do not collect sensitive information that may violate basic human rights, such as race or nationality, ideology, place of birth, political views, criminal record, health issues and sex life.


2. Demanding to view and revise personal information

You reserve the right, in accordance with the Act on Protection of Personal Information by Public Offices, to demand for viewing and revising your personal information retained by KSC.

Demand: Head of information retaining organization by demander (subject of information) format


3. Remedying violation of basic rights and interests (in case of Act on Protection of Personal Information by Public Offices)

With respect to the demands by article 12 (viewing information) and article 141 (revising information) of the Act on Protection of Personal Information by Public Offices, a user who was violated of his or her rights and interests by the disposition or omission of the public office reserve the right to demand for an administrative trial.

  • http://www.moleg.go.kr

= Administrative judgement commission phone numbers (refer to MOLEG website)

  • Seoul Administrative judgement commission / Gangwon Administrative judgement commission
  • Busan Administrative judgement commission / Chungbuk Administrative judgement commission
  • Daegu Administrative judgement commission / Chungnam Administrative judgement commission
  • Incheon Administrative judgement commission / Jeonbuk Administrative judgement commission
  • Gwangju Administrative judgement commission / Jeonnam Administrative judgement commission
  • Daejeon Administrative judgement commission / Gyeongbuk Administrative judgement commission
  • Ulsan Administrative judgement commission / Gyeongnam Administrative judgement commission
  • Gyeonggi Administrative judgement commission / Jeju Administrative judgement commission

4. Contact Information of Privacy Policy Officer

In order to secure the legitimacy of collecting and processing personal information to protect the rights and interests of our users and adequately implement public works, KSC has designated a Privacy Policy Officer. For inquiries regarding our Privacy Policy and personal information retained by us, please contact the personnel.

  • KSC Privacy Policy Officer
  • Phone No.: 15668800
  • Address: (28211) 2931, Jungsamri, Hyeondomyeon, Cheongwongun, Chungbuk

We will ensure that personal information is collected as stipulated by relevant laws and regulations and used for the specified purposes.